Holaris
Data retention policy
Last updated 26 October 2026
We keep personal data only as long as we need it to run Holaris, keep members safe and meet legal obligations. This page lists how long we keep each kind of data and what happens when you delete something.
Retention schedule
| Data | How long we keep it |
|---|---|
| Account (email, sign-in methods), date of birth, profile and settings | Until you delete your account |
| Private messages and photos in them | Until you unsend them or delete your account |
| Conversations you've both deleted | The deleted messages are erased 30 days after the second person deletes the conversation |
| Conversations ended by a block or account deletion | Messages are erased 180 days after the conversation ends |
| Unsent messages | Erased immediately, including notification previews |
| Letters | Pending letters expire after 14 days. Others are kept until account deletion |
| Echoes | Fade from the feed after 30 days, deleted 60 days later (kept while a report about them is open) |
| Replies, spark answers, reactions, saved items, connections | Until you delete them or your account |
| Notifications | 60 days once read, 120 days if unread |
| Daily activity records | 7 days |
| Photos uploaded but never sent | 24 hours |
| Push notification tokens | Until you sign out, turn notifications off, or the token stops working |
| System and operations logs (no message content) | 30 days |
| Reports, moderation decisions, appeals and audit logs | Kept for safety and legal reasons, including after account deletion, linked to an anonymous placeholder |
| Backups | Up to 30 days, then overwritten |
Deleting things yourself
- A message: unsend it and it's erased for both of you. “Delete for me” only hides the conversation from you; once you've both deleted it, the messages are erased 30 days later.
- A post: delete any echo, reply or spark answer you wrote.
- Your profile details: edit or clear them in your profile and settings.
- Everything: delete your account.
What happens when you delete your account
- You're signed out on every device straight away, and your email is freed.
- Your profile, posts, reactions, saved items, notifications and connections are deleted, and pending letters are cancelled.
- Messages you sent are erased. The other person sees “Message removed”.
- Photos you uploaded are deleted from storage.
This usually finishes within minutes. Safety records stay, as listed above, and deleted data may remain in backups for up to 30 days.
Requests
To ask for a copy of your data, use Settings → Your data. For anything else, including deletion when you can't sign in, email [email protected]. We verify that the account is yours and reply within 30 days.